Telephony engineer

Job Title: Telephony Engineer

Location: London
Contract Type: Full-Time (5 days per week, approx. 228 days per year)
Working Pattern: Standard business hours with flexibility for out-of-hours work
On-Call Requirement: Participation in an on-call rota for out-of-hours support

About the Role

We are seeking a highly skilled and experienced Telephony Engineer to join our team. This is a critical role responsible for managing and supporting complex, important telephony systems, including switchboards and call distribution platforms. The successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users.

Key Responsibilities

• Incident & Service Management: Handle daily telephony queue, resolving incidents, service requests, and general queries.
• Stakeholder Engagement: Attend key meetings and represent the department throughout project lifecycles.
• Collaboration: Work closely with clients and third-party vendors to maintain high service standards.
• Service Improvement: Identify and implement opportunities for process and risk mitigation improvements.
• Provisioning & Support: Manage the setup, maintenance, and cessation of telephony services.
• Mailbox & Resolver Group Management: Oversee shared mailbox and resolver group activities using Service Management tools.
• Cross-Team Support: Be willing to learn and assist other areas within Unified Collaboration.

Out-of-Hours & On-Call

• Planned Maintenance: Occasional work outside normal hours to manage downtime and outages.
• Public/Bank Holidays: Support may be required during non-standard working days.
• On-Call Rota: Respond to urgent support calls as part of an on-call schedule.

What We're Looking For

• Several years of experience managing complex telephony systems.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and stakeholder management abilities.
• Professional approach with a commitment to service excellence.

These contract roles will require you to conduct security clearance prior to assignment

Guidant Global is acting as an Employment Business in relation to this vacancy.