CITI Analytics Manager – Clinical Workflow
Job summary
The Analytics Manager plays a pivotal role in leading CITI's analytics capabilities, with a specific focus on supporting and driving Epic workflow optimisation within a key Digital Transformation and Improvement programmes. This charity-funded initiative, aligned with the Trust's vision for better, faster, fairer healthcare, aims to embed clinical best practices into Epic, the Trust's Electronic Health Record system, to reduce unwarranted variation and improve care quality. Working closely with senior clinical and programme leaders, the post holder will lead the analytics component of this one-year pilot, developing, testing, and implementing best practice workflows across nine pilot areas, including a full patient pathway and targeted improvements such as nursing assessments in the Emergency Department.
Main duties of the job
Use a range of analytical and reporting software to bring together internal and external datasets to deliver insightful analysis and improvement opportunities to programmes of work.
Work with programme teams to ensure that key performance indicators and strategic goals are tracked and met.
Assist and add to programme scopes, plans and other key programme documents and processes as required.
Engage with service, clinical and project teams to deliver analytic insight to improve care, value and quality and facilitate data-driven decision-making.
Elevate the overall analytic and improvement capability across CITI and the organisation through proactively supporting CITI Academy and demonstrating self-serve analytical tools both in Power BI and Epic.
Ensure that all relevant internal and external reporting requirements are met whilst working closely with the service, clinical, programme and Health Informatics teams to ensure that the data submitted externally is recognised and agreed by teams internally.
Proactively complete exploratory analysis and explore the findings with the relevant programme, clinical and operational colleagues to enable and drive change.
Work closely with ITCS and Epic colleagues to facilitate development where necessary to ensure that the Epic interface, workflows and reporting content meet the service needs by demonstrating an understanding of the administrative processes, clinical pathways and Epic infrastructure.
About us
CITI at Guy's and St Thomas's was founded in 2021 under the Deputy Chief Executive Officer (DCEO). The DCEO is the Executive Director responsible for leading and implementing the Trust's strategy for innovation and improvement, which encourages the acceleration of new knowledge and capabilities, learns from best practices globally, and supports our staff to continuously deliver improvements in patient care. CITI co-locates multi-faceted teams to provide the focal point for services, staff and clinical innovators seeking to translate ideas,early-stageproducts or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical services and for the benefit of patients.
CITI builds on industry best practice in taking innovation from concept to practice, in implementing sustainable change and in supporting staff make local improvements. It aims to foster a culture of innovation and improvement throughout the Trust and acts as the intellectual home of our core change methodologies.
The CITI Analytics team lead on innovative and transformative analytics and support the function's operational improvement and transformation programmes delivered across the organisation.
Job description
Job responsibilities
Please refer to the Job Description and Person Specification documents attached for full information about the role.
Interview dates to be confirmed.
Person Specification
Education/Qualifications
- Evidence of Masters degree or equivalent by virtue of experience
- Evidence of significant continuing professional development in quality improvement, data science, or a related field
- Relevant EPIC Accreditation, including Cogito Business Intelligence Developer track
- Certification in project or programme management (e.g. PRINCE2, PMP, APM, MSP)
- Certification in Lean Six Sigma (Green belt or higher)
- Advanced Power BI/DAX (Microsoft or equivalent provider)
- Advanced Machine Learning/Data Science using R or Python
Experience
- Experience of strategic analytics including development of new tools that support and drive change
- Experience of developing benchmarking analysis
- Experience of working with and influencing multiple stakeholders and securing their engagement in a significant and successful change initiative
- Considerable experience of working in an autonomous way, working within defined parameters to meet defined objectives
- Evidence of the ability to persuade teams to take on new ways of working and to consistently challenge the status quo
- Experience of working across organisational boundaries and with multiple services to secure change
- Experience of project management in the design, development and implementation of change
- Experience of providing specialist service improvement analytics
- Evidence of successful delivery of financial and quality benefits within agreed timescales
- Evidence of creating and validating dataset submission outputs in line with external guidance
- Experience of working across multiple organisations to secure change
- Experience of working in complex clinical environments
- Experience of operating in a consultancy role
Knowledge/Abilities/Skills
- Expert use of Excel
- Experience working with SQL to perform complex analysis and data transformation
- Experience using R or Python to perform predictive analytics
- Experience designing and building models within Excel or using modelling software
- Creating outputs in Tableau, PowerBI, or equivalent data visualization software
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint.
- Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills
- Ability to gather and incorporate the views of service users into service change
- Ability to set out conclusions and recommendations clearly and concisely in a range of styles to reflect the needs of the audience.
- Ability to present effectively to large groups including senior staff and external professional bodies.
- Ability to influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of change programmes through developing and maintaining close working relationships
- Manage and work through conflict situations
- Confidently facilitate workshops, generating enthusiasm, collaboration and support from participants.
- Make clear rational decisions, exercising independent judgement in a professional and competent manner
- Ability to identify and manage risks
- Ability to create a clear project plan and prioritise workloads and resource them in response to changing demands and requirements
- Ability to organize workflow and requests, prioritize tasks based on organisational needs, and manage stakeholder expectations as needed
- Background in educational development and delivery
- Skilled in data cleaning and database administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Education Centre
75-79 York Road
London
SE1 7NJ
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx
- Company
- Guy's and St Thomas' NHS Foundation Trust
- Location
- London, United Kingdom SE1 7NJ
- Employment Type
- Secondment
- Salary
- £61927.00 - £68676.00 a year
- Posted
- Company
- Guy's and St Thomas' NHS Foundation Trust
- Location
- London, United Kingdom SE1 7NJ
- Employment Type
- Secondment
- Salary
- £61927.00 - £68676.00 a year
- Posted