Deputy Applications Manager - ITCS Inpatients Asap and Orders
Job summary
We are offering a secondment opportunity from August 2026 to May/June 2027 for a Deputy Applications Managers within the ASAP and Orders/Bugsy teams in the Inpatient area of the ITCS directorate.
This roles provide an opportunity to develop leadership and project delivery experience within the NHS, supporting the stabilisation and optimisation of the Epic EHR.
The successful candidate will have a strong track record of delivering multiple workstreams to time with minimal supervision. They will be an effective team leader, able to prioritise workloads and apply expert knowledge of relevant Epic modules to support system design and workflow improvements.
The post holder will coach team members, ensure timely system build, and maintain design integrity. They will manage stakeholder relationships, resolve issues, and support other clinical applications while working collaboratively across ITCS teams.
The role includes responsibility for configuring Epic ASAP or Orders/Bugsy modules and supporting the Application Manager with WOT (Workflow Optimisation Team) activities, project governance, reporting, and upgrades.
This is a hybrid role (50/50) and may require travel between Guy's and St Thomas', King's College Hospital, and Royal Brompton and Harefield sites.
Main duties of the job
The ITCS team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT and KCH. We are seeking someone who has a strong aptitude for digital systems and is a natural born problem solver. Equally as important to these skills will be an understanding of workflow and processes required in an acute NHS Trust and/ or community settings. The successful candidate must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Experience in project management and/or change management methodologies and techniques together with experience of managing team members are essential for this role.
As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of a number of analysts, who you will support, coach and mentor to achieve the team's goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic.
Accreditation in either ASAP or Orders/Bugsy module is essential
About us
Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 49,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.
The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services.
Job description
Job responsibilities
The post holder will be responsible for:
- Supporting and coach the analyst team to maintain their Epic Accreditation and develop their analytical skills
- Managing, co-ordinating and leading a multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
- Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
- Managing, co-ordinating and leading a team of Analysts to ensure build is on time.
- Taking responsibility to ensure design integrity.
- Analysing and suggest ways to improve current workflows and working practices with clinical and operational leaders.
- Working with the key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
- Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
- Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end.
- Supporting complex Epic software demonstrations and present information on the teams progress adapted in a way in which makes it easy for the audience to understand.
The post holder will also be responsible for supporting the Clinical Application Manager managing a selection of non-Epic clinical systems within their team.
See the full job description and person specification for more details
Person Specification
Qualifications/ Education
- Epic Certification/Accreditation in ASAP or Orders/Bugsy modules
- Educated to degree level in a relevant subject plus master's degree level or equivalent experience working within the NHS at a senior level
- Project management qualifications: PRINCE2 Practitioner plus MSP Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP)
Experience
- Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software
- Experience of delivering a workstream of activity within in a major programme framework
- Evidence of working sensitively but effectively with professional staff in a diverse environment.
- Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
- Experience of successful direct and matrix management of several staff from own levels and disciplines both internally and externally and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies
Knowlege & Skills
- Confident, robust and resilient and with the drive to complete
- Ability to command respect and to create a sense of community amongst the members of the project team
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Confidently facilitate workshops, generating enthusiasm and support from participants
- Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally
- Well organised with a professional approach
- Ability to plan and schedule complex resourcing models
- Ability to demonstrate leadership and vision in a changing environment
Other
- Proven ability to work on own initiative and organise own and others workload, allocating work as necessary
- Professional calm and efficient manner Determination, perseverance, and resilience
- Flexibility, and the ability to handle a rapidly changing and ambiguous environment
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
GSTT Education Centre (with travel to ITCS supported sites)
75 York Road
London
SE1 7NJ
United Kingdom
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx