IT Support Apprentice
We are now seeking a personable and enthusiastic IT Support Apprentice to join our small, hardworking, and busy technical support team. This is a very varied and exciting role covering many different technologies, inhouse and third party systems.
Role
- Provide technical support for Members (ARs) using HLP’s composite Point of Sale System, along with support, where required, for Third Party Systems, including Twenty7tech, iPipeline and 360.
- Provide initial support to our network concerning our in-house CRM System.
- Logging and resolving ongoing Incidents, Service Requests and problems that affect business operations.
- Proactive and accurate resolution of queries by liaising across departments where required.
- Support new internal joiners and external members with outbound contact and system set up.
- Manage multiple workloads across in-boxes, phone contact and Teams meetings.
- Capacity to educate others on current systems when required.
- Provide full support to all staff in relation to IT hardware and software issues.
IT Hardware / Software
- Ensure new starter process is followed within agreed SLA
- Ensure the asset log is maintained and kept up to date
- Ordering replacement or new equipment
- Installing, removing or upgrading new or existing software
Training
The classroom training for the Information Communications Technician (ICT):
- Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer
- The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place.
- This can either be in the workplace or at home
- The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers
- Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship
- Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
Qualifications
- English GCSE or equivalent, grade A*-C/9-4 (Essential)
- Maths GCSE or equivalent, grade A*-C/9-4 (Essential)
About the Employer
H L PARTNERSHIP LTD
We help you grow your mortgage and protection business by combining market-leading technology and support strategies that minimise risk. We aim to help you be efficient and keep you safe. With the needs of AR firms and advisers at the centre or core of the business, HLPartnership is a dynamic mortgage and protection network built around the principles of growth, loyalty, flexibility and trust.
- Company
- H L PARTNERSHIP LTD
- Location
- First Floor Office, 6 Merus Court, Meridian Business Park, Leicester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- H L PARTNERSHIP LTD
- Location
- First Floor Office, 6 Merus Court, Meridian Business Park, Leicester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted