Web Hosting Engineer

The Role

As a Web Hosting Engineer, you’ll be part of a collaborative team that values both technical growth and excellent client service. This role would be a great fit if you enjoy solving problems, communicating, and developing technical skills across Linux SysAdmin, DevOps, Python automation, and AI-assisted tooling.

Your primary day-to-day focus will be to resolve client issues with empathy and clarity, while also contributing to our automation and workflow. Your input will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics.

Because client communication and information security are vital to the service we deliver, you’ll receive Client Communication and ISO 27001 awareness training, delivered as part of your onboarding. This will ensure you’re confident not only in the technical aspects of your role, but also in the high standards of security and communication required.

Key Responsibilities

• Deliver outstanding client support via phone and ticketing systems

• Troubleshoot and resolve hosting-related issues quickly and clearly

• Monitor and maintain hosting servers for uptime and performance

• Use and help develop our Puppet-based in-house automation tools and YAML + GitOps change management process

• Contribute to HA Do Stuff, our Python automation framework, by writing plugins

• Collaborate with colleagues to continuously improve internal processes and automation

• Document fixes and create knowledge base articles

• Operate in line with ISO 27001 standards and best practices for security and compliance

• Participate in the on-call rota (after probation)

• Support the wider team, sharing knowledge and contributing ideas for continuous improvement

What You’ll Gain

• Client Communication and ISO 27001 awareness training

• Hands-on experience with GitOps and infrastructure as code from the start

• Mentoring to grow your Python, DevOps, security, and automation skills

• Regular opportunities to contribute to automation and tooling

• A friendly, supportive team culture where learning is encouraged

• The chance to directly shape HA’s automation-first, AI-enhanced, ISO 27001- certified hosting platform

Essential Requirements:

• Strong commitment to customer service and clear communication

• Solid Linux sysadmin knowledge (server management, troubleshooting)

• Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker

• Python scripting experience (or strong willingness to learn)

• Familiarity with Git workflows and YAML configuration

• Understanding of GitOps principles (or a willingness to learn)

• Awareness of information security practices (ISO 27001 exposure is a plus)

• Ability to work both independently and collaboratively in a fast-paced environment

• Proactive mindset: eager to learn, improve, automate, and use AI effectively

Desirables:

• Exposure to Puppet, Terraform, or Ansible

• Experience with automation frameworks and infrastructure as code

• Familiarity with cPanel, Plesk, or Windows Server

• Knowledge of containerisation, monitoring and logging