IT Apprentice (Hafele UK)

The IT Support Specialist provides timely and effective technical support to users by diagnosing and resolving hardware and software issues, maintaining system performance, and ensuring high levels of user satisfaction through excellent customer service and adherence to service level agreements.

• Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance.
• Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact on business operations.
• Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction.
• Maintain detailed documentation of support activities and changes and generate reports support metrics.
• Work closely with other IT team members, departments, and vendors to coordinate support efforts, share knowledge, and implement improvements.
• Stay current with emerging technologies, industry trends, and best practices, continuously seeking opportunities to enhance technical skills and improve support processes.
• Responsible IT procurement tailored to local needs, managing and executing the IT purchasing function at the local level to ensure efficient acquisition and delivery of technology solutions that align with specific regional standards and business objectives.

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Initiative
• Reliability
• Inquisitive
• Trustworthy
• Determined and resilient
• Self motivated
• Strong technical skills
• Innovative and enthusiastic
• Positive and proactive
• Customer service skills

• 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)