IT Support Apprentice (Hampden Capital Plc)
Role
Your duties and responsibilities in this role will consist of:
- Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members.
- Log and manage support tickets using the helpdesk system, ensuring timely resolution of issues.
- Help with the installation, maintenance, and support of IT hardware and software using remote tools and deskside support.
- Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.
- Establish good working relationships with users and provide exceptional customer service.
Company Values:
Trust
Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our clients’ best interests in order to earn their trust and confidence at every turn.
Excellence
We aim to lead the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client.
Partnership
By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure we deliver against their ambitions and look after what matters to them the most.
Progress
We will challenge ourselves daily to find new and better ways to add value. We will never stop exploring for big ideas and original approaches that will unlock responsible opportunities for our clients and for our business.
In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
· Helpdesk Operations and Functions
· Maintaining Digital Systems and Services
· Fundamentals of Digital Systems
· Administration of Digital Systems and Services
· Change Management
· Teamwork and Communications
· Introduction to System Security
· User and Stakeholder Training
· Working in Digital Support
· Data Operations and Security
· Pathways and Career Progression
There is the potential for this role to become permanent after successfully completing the apprenticeship.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday - 8:30AM – 4:30PM – to start then will be 9:00AM – 5:00PM later.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 31st July 2025
- Start Date
- Monday, 11th August 2025
Desired Skills
- Communication skills
- Team working
- Microsoft Office
- Written communication skills
- Strong customer service skills
- Logical approach
- Eagerness to learn
Qualifications
- 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- HAMPDEN CAPITAL PLC
- Location
- 5th Floor 40 Gracechurch Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,000 a year
- Posted
- Company
- HAMPDEN CAPITAL PLC
- Location
- 5th Floor 40 Gracechurch Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,000 a year
- Posted