Digital Support Technician Apprentice
Role
In addition, the successful candidate will be expected to:
- Be the voice of the customer
- Answer incoming calls and resolve or escalate the clients queries
- Respond to Live chat, resolving or escalating the clients queries
- Responding to emails, resolving or escalating the clients queries
- Be the advocate for the client, ensure all of their tickets are answered to a satisfactory level every time
- Ensure their tickets escalated are resolved in a timely manner
- Gather feedback from the customers, study other customer success programs and analyse customer data to identify the best practices
- Know the company’s products inside and out
- Educate customers on the flexibility and capabilities of the software so customers are encouraged to continue using the services
Training
Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place virtually in on line classrooms.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge modules will include:
- Digital Technologies
- Data Management and Information Systems
- Security
- Applications Technicians (or) Service Technicians
Opportunity to progress further within an established tech company.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday - Friday, shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 11th July 2025
- Start Date
- Monday, 14th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Number skills
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
- Company
- HANLEY PAYMENTS LIMITED
- Location
- Hanley Payments Ltd, The Grange, Grange Road, Malvern, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted
- Company
- HANLEY PAYMENTS LIMITED
- Location
- Hanley Payments Ltd, The Grange, Grange Road, Malvern, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted