Customer Service Apprentice (36469)

Handsfree Group, a small, friendly team, are looking for a motivated, Customer Service Apprentice with a particular interest in technology to join their team. This opportunity offers career advancement.

A normal day would include:

• Dealing with inbound faults and enquiry calls from existing Datalive and Handsfree Group customers
• Responding to basic and routine inquiries of a technical nature for our various market leading business-led communications products, including hardware/software, or other designated client products
• Assisting external users of our technical products or services by answering questions and solving problems involved in their use
• Using the systems and diagnostic tools provided, walking customers through queries helping to solve issues by utilising strong technical and diagnostic skills
• Proactive monitoring of customer products for the purpose of maintaining positive health and status to avoid potential problems
• Providing excellent customer service
• Testing of application

Technology aspect - Not Critical:

Apprenticeship Responsibilities:

• Not critical but an understanding of or willingness to learn Python, Angular, Django, Node would be beneficial
• Not Critical but an understanding of Google Cloud Platform would be beneficial

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Enthusiastic
• Outgoing
• Welcoming
• Interested in Technology
• Time management skills
• Knowledge of Microsoft Office
• Reliable
• Organised
• Determined

• English GCSE, grade A*-C/9-4 (Essential)
• Maths GCSE, grade A*-C/9-4 (Essential)