Technical Support Apprentice (Customer Service)
An exciting opportunity to join our team, and help support our growing client base. You'll learn how to support customers, respond to enquiries, and help clients get the most value from our systems. You will gain experience communicating with customers, managing information, solving problems and working as part of a small, supportive team.
Role
HAVi develops innovative technology that helps organisations protect their workforce from the risks of Hand Arm Vibration (HAV). We believe effective safety management is about understanding how people work and encouraging safer behaviours—not just completing paperwork. Our solutions are used by leading organisations across utilities, construction, facilities management, rail, and aerospace, and we pride ourselves on providing clear, actionable insights to help protect teams every day.
What We’re Looking For:
We’re looking for someone who is motivated, reliable, and keen to learn. This role suits someone who enjoys speaking with people, solving problems, and taking responsibility for their work.
Because we are a small team, it’s important that you are comfortable working independently, staying organised, and communicating confidently with customers over the phone, by email, and in person.
You don’t need previous experience, but a positive attitude, willingness to learn, and strong work ethic are essential.
Duties and Responsibilities:
- Manage incoming queries via both email and telephone from new, existing, and potential customers, providing timely and professional support.
- Process orders accurately and efficiently, becoming an expert in our products and services.
- Support customers both remotely and in person, ensuring a positive experience.
- Maintain accurate customer records and track interactions using company systems.
- Collaborate with the team to share insights, ideas, and best practices.
- Take ownership of your professional development, learning about customer service, communication, and problem-solving.
- Learn and apply knowledge of relevant regulations and standards that impact our clients’ work.
- Identify trends in customer feedback and suggest improvements to enhance the service experience.
- Office support/admin including quality checking products and helping during meetings.
Training
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures.
- Our training is all completed both face to face, and remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you.
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours.
This apprenticeship is the first step in a rewarding career at HAVi. As you gain experience, there will be opportunities to manage your own customer accounts, build lasting relationships, and take on more responsibility within the business.
We encourage continuous development, so you can further your education and skills through additional training and professional qualifications. Successful apprentices may progress into permanent roles with career growth, a company car, expenses, and other benefits.
You will join a growing, ambitious company where your contribution is valued, and your career potential is limitless.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- DERBY BUSINESS COLLEGE LIMITED
- Working Week
- Monday to Friday - 09.00 - 17.30. Lunch - 1 hour unpaid.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Tuesday, 31st March 2026
- Start Date
- Monday, 6th April 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
Qualifications
- English and maths GCSE, grade 3 (Essential)