Onsite AV Support Engineer

Onsite AV Support Engineer

London – Onsite client’s site. Some occasional visits to other London sites

£45K per annum

Our client is seeking an experienced Audio Visual engineer to join their onsite team. The engineer is responsible for delivering maintenance and technical support for the client’s on-site AV systems. This role requires a high level of visibility within the organisation, including regular interaction with senior stakeholders such as executive leaders and managing directors. You will:

• Perform all key duties in a safe and compliant manner, following company policies, ISO requirements, and relevant industry standards
• Carry out routine checks of meeting rooms, ensuring all AV systems and equipment operate correctly and in line with established procedures
• Provide troubleshooting and technical support to staff as issues arise
• Oversee the upkeep, servicing, and monitoring of all audio-visual equipment
• Take a proactive approach to maintenance and reporting, ensuring AV systems consistently operate at optimal performance
• Coordinate scheduled power shutdowns and restarts when required
• Manage communication and coordination with the client’s service desk teams
• Diagnose and resolve AV and video conferencing faults promptly, often in fast-paced and high-pressure environments
• Develop strong, positive working relationships with end users and stakeholders
• Recognise potential additional service or sales opportunities and ensure they are passed on to the relevant internal teams
• Maintain clear and consistent communication with the service team and other internal departments regarding all client needs
• Carry out any other tasks aligned with the responsibilities of the position

The ideal candidate will:

• Be articulate, driven, positive with a can do will do attitude
• Have excellent verbal and written communication skills
• Have experience in installing and supporting Audio Visual and Video Conferencing solutions
• Have at least 3 years’ relevant experience
• Have trustworthiness and honesty
• Be able to work under pressure
• Have a flexible approach to working hours
• Have AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified
• Have knowledge of basic configurations of Cisco codecs
• Have basic IT Network Knowledge
• Have experience maintaining and troubleshooting Polycom Codec and Sound structure equipment

Working hours are Monday to Friday 08:30hrs to 17:30hrs.

Benefits include fantastic working environment, company laptop, company phone, employee assistance programme, 22 days holiday which increases to 25 days after 3 years of employment.