Customer Service Apprentice
Within this role, you will be ensuring effective support is provided by the IT team as well as quality standards are met and maintained within the business.
Role
You will be communicating with branch and department managers to further solidify the relationship between them and IT.
To help the department grow, you will be helping to report on SLA's/KPI's within the department.
Responsibilities:
- It will be your responsibility to assign tasks to the team and ensure these tasks are being completed promptly by the team and to a sufficient standard
- To ensure Helpdesk tickets are titled correctly and assets assigned
- Good communication skills as you will be communicating via phone/email/in person with other departments and service users
- Maintain and build good relationships with different departments across the business
- Being involved in projects and making sure they run efficiently
- Once Ivanti is in place, you will be reporting on the teams SLAs and KPIs to help improve the service
- When needed, respond to Service Satisfaction surveys to find any improvements that could be made as a department
- Ensure tickets are being updated in a timely manner by the team
Training
Customer Service Practitioner Level 2 Apprenticeship Standard:
- The succesful apprentice will be expected to attend an online lesson once a month
- In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
- There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HALESOWEN COLLEGE
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th June 2025
- Start Date
- Monday, 23rd June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade D/3 (Essential)
- Maths GCSE, grade D/3 (Essential)
About the Employer
HAYLEY GROUP LIMITED
Our purpose is to enable our customers to maintain operations, improve operational efficiencies, reduce total cost of ownership, environmental impact, and improve the safety of personnel.
- Company
- HAYLEY GROUP LIMITED
- Location
- Shelah Road, Halesowen, West Midlands, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- HAYLEY GROUP LIMITED
- Location
- Shelah Road, Halesowen, West Midlands, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,526.20 a year
- Posted