First Line Analyst (L3)
Job Description
First Line Analyst L3
Join a leading independent technology and services provider as a FLA L3Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers.Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYEContract 3 Months contractLocationHatfield AL10 9TW Security Required: SC ClearanceKey Responsibilities
- The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues.
- The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs.
- Although this is a First Line Analyst role, there will be 2nd line aspects required.
- Based on the customer site in Stevenage you will be working in a small team working out-of-hours shifts, which is a mix of days and nights.
- Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants.
- Attitude and aptitude are as important as technical skills.
- The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experienced service desk professionals.
Key Requirements
Additional InformationInterview Process: Upon profile shortlist interview will be conducted F2F
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4756256