Help Desk Assistant

Job Description

Starting ASAP - Swansea - Hybrid Working - Must pass DBS Check - Welsh Essential

Your new role

• Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users.
• Categorise and Prioritise: Classify incidents based on impact and urgency.
• Troubleshoot: Use technical knowledge to diagnose and resolve issues.
• Escalate: Refer complex or unresolved cases to higher-level support.
• Update Tickets: Maintain detailed records of incident progress.

What you'll need to succeed

• Ability to communicate in the medium of Welsh (desirable)
• Basic understanding of helpdesks, platforms and underlying technologies.
• Excellent customer service skills
• Think critically and creatively to find solutions.

What you'll get in return

• £17.01 per hour
• 12 week temporary role with possible extension
• Hybrid working
• DBS check is covered by agency.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4791790