IT Administrator Team Lead

IT Administrator Team Lead

About the roleAs an Administrator with expertise in IT Support Team Lead, you will collaborate with our client's department. You will be responsible for Warehouse Operations.
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Job Description:Team Leader - OFS West areaWe have a requirement for an OFS Team Leader based in Bristol, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
Responsibilities

Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s)

Lead Daily calls with support team to ensure issues are identified and managed appropriately

Engage with client service managers and customer stakeholders to ensure service is running smoothly

Use reporting to understand data and performance indicators to drive service improvement

Use data and key relationships to forecast future resource requirements

Work with client to ensure resources and skill levels are fit for purpose

Work with the service delivery lead, other service team leaders and internal operational teams

Identify, record and manage issues to improve processes and service

Manage escalations and engage appropriate teams through to successful resolution

Manage formal complaints and dissatisfied users

Suggest and support new processes, changes to process and improvements to service and/or user experience

Ensure adherence to both customer and client policies and procedures

Ensure a high level of team communication and engagement with objectives

Perform Team Operational 121s

Regularly attend management meetings

Performance Indicators

Team/service SLA performance

Team utilisation levels

User satisfaction scores

Staff engagement/morale

Ensuring warranty credits are achieved for vendor device repairs

Key relationships

Client Operational Delivery Managers

Service Team Leaders

Knowledge, Skills & Experience

Leadership and management

Organisation

Good understanding of IT services delivered to end users.

Good customer service skills

Good understanding of our MOS processes and tools (Training will be provided)

Good knowledge of Windows and Office tools

ITIL knowledge or accreditation

SC Clearance essential

What's in it for you? - LocationAbbey Wood Stoke Gifford - Bristol BS34 8JH
Contract 6 Months 15th Sep - 31st Mar 2026Mon - Fri 8:00 - 04:30 Shifts:
Monday to Friday (37.5 hours)
Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #