Trainee Dynamics Central Service Desk Analyst Apprentice
At The HBP Group, we recruit for a variety of IT roles Join our team and leverage your technical expertise to help businesses stay secure, productive, and ahead of the curve. We are recruiting an accounts apprentice to join our busy team.
Role
In this role:
- You will be part of the frontline support team
- Helping to deliver excellent customer service while learning how to resolve technical and software queries
- You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs
- Collaborating with colleagues to resolve customer issues
- Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems
- Your AAT studies will build your knowledge of finance processes
- This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience
Training
Finance/Accounts Assistant Level 2:
- One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2
- Functional Skills if required
So the roles this can lead too in our business –
- Dynamics Pre-Sales
- Dynamics Junior Consultant
- Dynamics Support
- Dynamics Modern Workplace
- Apprenticeship Standard
- Accounts or finance assistant (level 2)
- Training Provider
- MCARTHUR DEAN TRAINING LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.00pm.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 24th October 2025
- Start Date
- Monday, 3rd November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- Maths and English GCSE, grade 4 (Desired)
About the Employer
HBP SYSTEMS LIMITED
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.
- Company
- HBP SYSTEMS LIMITED
- Location
- Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- HBP SYSTEMS LIMITED
- Location
- Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,526.20 a year
- Posted