Product Manager

Product Manager

The business is currently at a pivotal stage in implementing a transformative workforce management platform. This solution leverages agentic AI and robotics to redefine how we manage our people and operations. Having partnered with a third party for the initial build, we are now seeking a Product Manager to lead the transition of this platform into a core, internal product pillar. You will join taking the reins to build a long-term roadmap that moves beyond tactical fixes and into sustainable, strategic growth.

This role will report to the Head of Change and Strategy.

To be considered for the the role you will require the following:

Essential Criteria;

EDUCATION QUALIFICATIONS & TRAINING

• Educated to degree level or equivalent in relevant subject
• Agile experience
• Product management training

EXPERIENCE

• Proven experience as a Product Manager
• Exceptional change management and leadership skills
• Data-driven decision-making and analytical capabilities
• Excellent communication and collaboration abilities
• Ethical awareness in healthcare technology

KNOWLEDGE AND SKILLS

• Product management
• User Experience (UX) - Understanding of user-centred design, specifically for internal enterprise or workforce tools.
• Market Research: Ability to analyse healthcare market trends.
• Data and Analytics: Proficiency in data analysis for decision-making.
• Strategic Thinking: Develop product strategy aligned with healthcare goals.
• Stakeholder Management - Experience of influencing and managing stakeholders working in a matrix management structure.
• Customer-Centric Approach: Gather and incorporate user feedback.
• Communication: Effective communication with cross-functional teams.
• Problem-Solving
• Project Management Tools: Use project management tools effectively.
• Adaptability: Adjust products based on feedback and data.
• Negotiation: Balance feature priorities among stakeholders.
• \"Player-coach\" mentality: Comfortable alternating between high-level stakeholder management and detailed backlog execution.

Desirable;

EDUCATION QUALIFICATIONS & TRAINING

• Experience in Health technology
• Strong understanding of healthcare regulations and standards.
• Managing a team

EXPERIENCE

• Healthcare Industry
• Regulatory Compliance: Knowledge of healthcare regulations (HIPAA, FDA, GDPR).
• Clinical Workflows: Familiarity with patient care processes.
• AI-driven products
• Workforce management tooling
• Data Security and Privacy: Awareness of data security in healthcare.
• Healthcare IT Standards: Awareness of interoperability and data exchange.
• Leadership: Guide teams toward product goals.
• Ethical Decision-Making: Make ethical decisions in healthcare.

OTHER JOB RELATED REQUIREMENTS

• Ambitious
• Eager to develop and learn new things.
• Able to work autonomously as an individual but also a strong team player.
• Positive and pro-active 'can do' attitude with the ability to work under pressure.
• Growth mindset

Within this position, you will mainly be;

Product Strategy & Roadmap Ownership:

• Own and drive the product vision, strategy, and roadmap for Workforce Management Product, collaborating with Senior Leaders and the wider product team to ensure alignment with overall business goals and market opportunities.
• Lead in-depth market research to identify healthcare trends, competitive landscape, and customer needs, serving as the primary source of truth for market insights.
• Strategically decide on feature sets, balancing technical constraints, user requirements, and business goals to meet healthcare market demands. Provide clear strategic direction and input to the Product Owner for backlog prioritisation.
• Own the end-to-end product research and development (R&D) process, including managing all associated activities, resources, and timelines to drive innovation and bring new product features to market effectively.

Product Definition & User Focus:

• Collaborate with healthcare professionals, regulatory experts, and cross-functional teams to deeply understand user needs and translate them into clear, actionable product requirements and specifications.
• Work closely with business leaders to craft user-friendly and healthcare-compliant interfaces that prioritize patient safety and align with the product vision.
• Leverage data and analytics to inform product decisions, monitor performance, and track key performance indicators to ensure product success.

Governance & Compliance Management:

• Ensure product requirements and design considerations support all relevant healthcare regulations (e.g., NHS digital compliance, MHRA & GDPR) and contribute to the overall product governance framework by preparing and managing required documentation for risk management and design control processes.
• Identify potential product risks and challenges, contributing to the development of mitigation strategies and preparing necessary documentation for the Director of Product & Services.
• Ensure that all essential product documentation, including user manuals, training materials, product policies, and Standard Operating Procedures (SOPs), is accurate, up-to-date, and accessible.
• Actively contribute to the product governance framework by ensuring that product strategy, roadmap, and requirements adhere to established processes and regulatory standards, and by supporting the creation of necessary documentation for design control and risk management.

Team & Stakeholder Collaboration:

• Keep executive leadership and stakeholders informed on product progress, challenges, and opportunities, communicating the product strategy within the business.
• Provide strategic oversight and guidance to the wider product team, ensuring alignment with product strategy and objectives.
• Provide leadership for allocated product team members.