Business Development Manager – Hyperscaler Support Services

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

The Role

The Business Development Manager (BDM) will own and drive business growth for onsite data center support services for hyperscaler customers, including Smart Hands, Remote Hands, IMAC, white-glove support, racking & stacking, break-fix coordination, and operational support.

This role requires deep understanding of hyperscaler data center operations, security and compliance requirements, vendor ecosystems, onsite support models, and global delivery standards.

The ideal candidate has prior experience selling or managing services inside hyperscaler environments (AWS, Azure, GCP, Meta, Oracle Cloud, etc.)..

Key Responsibilities:

• Identify, qualify, and pursue opportunities across hyperscaler-owned and hyperscaler-leased data centers.
• Develop account penetration strategies for hyperscalers and their colocation partners.
• Build strong relationships with hyperscaler operations teams, cluster managers, technical program managers, and vendor management offices.
• Coordinate regular business reviews (QBRs/MBRs) with hyperscaler stakeholders.
• Understand hyperscaler onsite support requirements including:
• Smart Hands & Remote Hands activities
• Fiber/copper cabling
• Racking & stacking
• Equipment swaps, installations, decommissioning
• Network device assistance
• Inventory and asset management
• Develop accurate SoW (Scope of Work), SLA models, pricing, timelines, and compliance documentation.
• Collaborate with delivery teams for resource planning aligned with hyperscaler standards.
• Ensure solutions meet hyperscaler compliance requirements, including:
• Security and access protocols
• NDAs and restricted zone processes
• Global Data Center Operations (DCO) standards
• Incident escalation procedures
• Work with internal governance and HR teams to ensure workforce meets hyperscaler requirements (background checks, certifications, multi-region support).
• Track hyperscaler capacity expansions, new availability zones, region launches, edge sites, and colocation partnerships.
• Monitor competitor offerings and industry pricing benchmarks.
• Define go-to-market strategies for new sites, new hyperscaler projects, and global expansions.

Qualifications & Experience

• Bachelor’s degree in engineering or related field; MBA preferred.
• 12+ years in enterprise Delivery or business development in data centers onsite support services.
• Strong knowledge of onsite support services industry and regional dynamics .
• Proven experience in large, multi-partner pursuits and negotiations.

Specifics:

• Pure hunting and growth role (not delivery).
• Strong techno-commercial and partner orchestration skills mandatory.
• High customer-facing and travel-intensive role.
• High degree of autonomy and accountability for regional and global growth targets.
• Regular engagement with C-level stakeholders and strategic partners.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Equality & Opportunity for All

As a company with employees representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.