Customer Journey Manager
Exp: 10 Yrs
Customer Journey Manager (Trade Surveillance
)1. Domain & Functional Expertis
- eStrong understanding of Trade Surveillance within Capital Markets (Markets/Equities/Derivatives
- )Knowledge of end-to-end surveillance lifecycl e, including
- :Trading activity and product coverag
- eAlert generation, tuning, and investigation workflow
- sRegulatory and risk compliance framework
- sFamiliarity with new product onboarding processe s and surveillance impact assessmen
- tAwareness of multiple asset classe s (e.g., swaps, futures, equities
)
2. Data & Platform Understandi
- ngHands-on exposure t
- o:Data ingestion, enrichment, and data quality manageme
- ntSurveillance data flows and pipelin
- esExperience working wit h data platforms (e.g., ODP, FDP or similar enterprise data lake
- s)Ability to translat e business surveillance requirements into data/technical specificatio
ns
3. Journey Mapping & Business Analy
- sisExpertise
- in:Customer journey mapp ing (end-to-end process definiti
- on)Process flow creation (BPMN/Visio or equivale
- nt)Surveillance narratives/documentat
- ionStro ng business analysis ski lls, includi
- ng:Gap analy
- sisCapability assessm
- entRequirement elicitation and documentat
ion
4. Integration & Cross-Platform Experi
- enceExperience working acr
- oss:Trading platforms / Trading Hub sys
- temsSurveillance platf
- ormsEnterprise data platf
- ormsAbility
- to:Ident ify dependencies and sequencing r
- isksSupp ort cross-platform integration initiat
- ivesEnsure early alignment of surveillance requirements in change deli
very
5. Risk, Governance & Delivery Alig
- nmentStrong understandin
- g of:Risk identification and mitig
- ationRegulatory compliance and governance frame
- worksExperienc
- e in:Raising and mana ging delivery risks, gaps, and con
- trolsSuppor ting prioritisation trade-offs and residual risk deci
sions
6. Stakeholder Management & Collabo
- rationProven ability to work
- with:Product
- OwnersEngineering
- teamsData
- teamsCOO / Operations stakeh
- oldersStrong communication skil ls to bridge business and technology
- teamsAbility to infl uence planning, prioritisation, and decision-making
forums
7. Change & Delivery Exp
- erienceExperience supp
- orting:Regulatory change and remediation p
- rogramsGrowth initiatives and platform enhan
- cementsExpos
- ure to:Agile delivery environments (Scrum / SAFe pre
- ferred)Feature-level planning and lab-level priorit
isation
8. Nice-to-Hav
- e SkillsExperien ce with surveillance tools/platforms (Actimize, SMART
- S, etc.)Knowl edge of financial regulations (e.g., Market Abuse, M
- iFID II)Expo sure to data analytics / SQL for validation or inves