Customer Service Advisor - French Speaking

Role & Responsibilities:

• Providing customer support via telephone, e-mail and other methods in French and English.

• Ensuring a high level of customer service to our candidates and clients

• Resolving customer queries on a first call resolution basis.

• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.

• Following your assigned daily schedules and tasks.

• Taking part in in motivational activities.

• Using and implementing feedback given during monitoring and coaching sessions.

• Ensuring data security and upholding GDPR regulations.

• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

The Person:

• Who is passionate about delivering outstanding customer service.

• Who has excellent verbal and written communication skills.

• With high levels of accuracy and an attention to detail in the work that you do.

• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Essential Criteria:

• Minimum 6 months’ experience in the customer service industry.

• Excellent verbal and written communication skills in both French (at a fluent level) and English a with professional telephone etiquette.

Desirable Criteria: (used in the event of high-volume applications):

• 12 months’ contact Centre experience dealing with customer queries via phone.

Hours of Work:

• 40 hour per week

• Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements)

• Permanent contract

Selection Process:

• Telephonic Screening.

• Competency based Interview.

• Relevant background screening checks.