Field Services Engineer

HCLTECH

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Note: Candidates must be eligible to work in UK

Fluent in English

Job Summary:

An End-User Computing (EUC) Support Engineer is responsible for providing technical support, maintenance, and troubleshooting for end-user devices, including desktops, laptops, and mobile systems. The role ensures seamless functioning of hardware, software, and applications while delivering prompt resolution of user issues within defined SLAs. The engineer works closely with IT teams to maintain system performance, enhance user experience, and provide high-quality support, including assistance to key stakeholders when required.

Key Responsibilities:

• Provide technical support and troubleshooting for end-user computing devices, including desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain hardware and software components of end-user computing systems.
• Respond to and resolve help desk requests and incidents within agreed SLAs.
• Diagnose and resolve technical hardware and software issues related to operating systems, applications, networking, and security.
• Collaborate with IT teams and vendors to ensure timely resolution of escalated issues.
• Create and maintain documentation related to EUC configurations, processes, and procedures.
• Perform system upgrades, patches, and updates as required.
• Support and administer productivity applications such as Microsoft Office Suite, email clients, and collaboration tools.
• Proactively identify opportunities for improving end-user experience and operational efficiency.
• VVIP Support to key customers

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience as an EUC Support Engineer or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Group Policy, and other directory services.
• Familiarity with desktop virtualization technologies (e.g., VMware Horizon, Citrix Virtual Apps and Desktops).
• Hands-on experience with endpoint security solutions and tools.
• Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
• Strong communication skills with the ability to effectively interact with end-users at all levels.
• Relevant certifications are a plus.

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s .