French Speaking - Customer Service Advisor

Join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

● Provide first-contact resolutions to customer queries

● Offer specialized customer support through written and phone communication

● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner

● Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

● Create an amazing customer experience that people value and we are proud of

● Be responsible to follow the direction of the management and provide feedback

● Deal with English & French Speaking Calls.

To succeed in the role, you will need to have:

● Fluent in English & French Speaking & Writing

● Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills

● Analytical and problem-solving skills with strong attention to detail

● Desire to learn and advance, be a curious investigator and problem solver

● High-speed internet access and appropriate conditions for remote work

● Must hold EU citizenship or valid work permit for UK

● Be a local candidate or willing to relocate to Belfast

● All Successful candidates are subject to basic Access NI check & Credit Check

Salary & Working Hours.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

● Monday – Friday 07:00-19:00

● 40 Hours Per Week

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

● Competitive wages

● Paid professional training

● Employee discounts

● Private healthcare & dental insurance

● Growth opportunities through various development programs

● Fun and engaging company-wide initiatives, including our wellness program

● Job stability

● EAP & Virtual GP

● Excellent work culture

● Gym & Highstreet Discounts

● Cycle to work scheme

● Mortgage consultancy

● DNA Profiling

● Pension

Ability to commute/relocate:

• Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)

Language:

• French (required)
• English (required)

Work Location: In person