Robot Maintenance Support Services
Responsibilities
- Provide Basic Mechatronics Services – maintaining the robotic fleet’s health and maintenance:
- Perform root cause analysis / troubleshooting to resolve software and / or robotics breaks
- Actively communicate root cause analysis findings to engineers for improvement
- Ticketing system assignment / distribution
- Ticket resolution escalations as needed
- Debug issues to ensure robots can operate as instructed
- Create and maintain documentation
- Develop and assess workflows for tracking down solutions to unknown problems.
- Candidate will be responsible to independently manage workflows, to ensure appropriate steps are taken to resolve robot hardware / software issues
- Make necessary changes in client's code repository by creating local changes, and submitting and reviewing CLs.
- Candidate will be responsible to assess the current state of the code base and make recommendations on resolving issues.
- Candidate will use best judgment within scope of proper Robotics at client protocol
- Keep fleet status up to date to match hardware configurations. This will include checking in and out robots, reassigning statuses appropriately, assigning pertinent notes to robots and editing core robot data.
- Candidate will be responsible to keep track of ongoing robot movements and ensure that all applicable notes are updated / amended
- Create / develop / implement training / onboarding documentation.
- As required, contractors will provide guidance on an ongoing basis to ensure that fleet management documentation is kept up to date.
- Hold Monthly Business Reviews.
- Provide quarterly updates (by email, deck or meeting) about overall maintenance and accomplishments, including but not limited to performance relative to SLAs and SLOs and areas of improvement.
- Identify and implement additional metrics / KPIs where applicable, as agreed by the parties