Service Delivery Manager

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Title: Service Delivery Manager

Location: London, Uk (Hybrid mode at client location)

Role Summary:

• Minimum overall experience of 15 years
• - Minimum of 10 years’ experience in Information Security
• - Minimum of 4 years’ experience in running a Security Operations Center for a large organization. Preferable experience in running Security Operations Center providing services to Multiple customers.
• Minimum experience in managing a team of 100+ team-members.
• Required (atleast one) CISSP, CISA, CISM,
• Required (atleast two) OEM certifications.

Manage the day-to-day working of the CSFC Operations for the different customers.

Organizational Functions:

1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.

2. Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.

3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.

Core Functions:

1. Regular reporting on the state of the customer delivery.

2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management

3. Identify risks and maintain compliance with submission of client facing reports

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.