Testing Delivery Head

Job Role- Testing Delivery Head

Location - London, UK

Job Description:

Domain - Banking Account

Role Summary

The Testing Delivery Head will lead end-to-end testing delivery, quality governance, and transformation initiatives for a large-scale banking account. The role requires deep expertise in software testing, banking domain knowledge, automation, and GenAI-driven quality engineering. This position demands strong delivery leadership, customer engagement excellence, and the ability to manage large distributed teams across global delivery environments.

1. Experience & Overall Capability

  • 16 to 18 years of experience in Software Testing / Quality Engineering
  • Extensive experience in Banking & Financial Services, including:
  • Retail & Corporate Banking
  • Payments & Cards
  • Trade Finance
  • Risk & Compliance
  • AML & Regulatory Reporting
  • Proven ability to manage large enterprise accounts with multi-technology and multi-vendor landscapes
  • Experience working in onsite–offshore global delivery models

2. Testing & Quality Engineering Expertise

Strong experience in delivering end-to-end testing services across:

  • Functional Testing & System Integration Testing
  • API & Integration Testing
  • Web & Mobile Testing
  • Data, Batch & Backend Validation
  • Performance, Security & other Non-Functional Testing areas

Expertise in defining testing strategy, test architecture, and quality frameworks aligned with business and regulatory needs.

Capabilities include:

  • Test planning, estimation & governance
  • Quality metrics, dashboards & KPI tracking
  • Defect management & RCA-driven quality improvements
  • Risk-based testing models

3. Automation, Architecture & Transformation

  • Strong exposure to automation across UI, API, Mobile, and Backend layers
  • Ability to guide architects and automation leads on:
  • Framework design and implementation
  • Tool selection and overall automation strategy
  • Reusability and modularity in automation assets
  • Experience in driving transformation initiatives such as:
  • Shift-left / Shift-right approaches
  • Cloud-based testing strategies
  • CI/CD and DevOps-driven automation pipelines
  • Knowledge of cloud-native testing, containerization, and data-centric test strategies

4. GenAI & Innovation Enablement

  • Experience or strong understanding of GenAI-led testing acceleration:
  • AI-assisted test design, script generation, and validation
  • Intelligent test optimization, prioritization, and autonomous execution
  • Self-healing automation frameworks
  • AI-based defect prediction & analytics
  • Ability to conceptualize, pitch, and deliver AI-led testing solutions to clients
  • Drives continuous improvement and innovation across testing teams

5. Delivery & Account Management

  • Full ownership of testing delivery across the account
  • Responsible for planning, governance, execution, and continuous improvement
  • Ability to identify and mitigate delivery risks early
  • Experience in transitioning and stabilizing large testing programs
  • Ensures alignment with contractual SLAs, KPIs, and quality standards

6. Client & Stakeholder Management

  • Acts as a trusted advisor to senior IT, Business, and Operations stakeholders
  • Leads customer interactions in:
  • Delivery and quality reviews
  • Transformation & innovation discussions
  • Strategic roadmap definition
  • Ensures expectations are clearly defined, aligned, and met
  • Collaborates with customer teams in agile and governance ceremonies

7. People & Talent Management

  • Experience managing large teams (150+ FTEs) across multiple locations
  • Responsibilities include:
  • Talent acquisition & onboarding
  • Capability building & upskilling
  • Mentoring senior managers, architects, and leads
  • Ability to build a high-performance testing organization
  • Encourages servant leadership and fosters a culture of ownership
  • Engages with internal CoE teams, partners, and academic institutions for talent development

8. Operational & Financial Responsibility

  • Accountable for testing delivery P&L, including:
  • Revenue
  • Margins
  • Utilization
  • Cost & productivity optimization
  • Works closely with sales, pre-sales, and leadership on:
  • Account mining and expansion opportunities
  • Proposal creation and solution positioning
  • Ensures compliance with customer and organizational governance policies

9. Governance & Ways of Working

  • Strong knowledge of Agile, Hybrid, and Scaled Agile operating models
  • Establishes governance frameworks tailored to enterprise programs
  • Ensures transparency through metrics, dashboards, and reporting mechanisms
  • Drives continuous improvement in delivery processes, productivity, and quality maturity

Key Skills Summary

  • Banking Domain Expertise
  • Testing Delivery & Quality Engineering
  • Automation & Test Architecture
  • GenAI-led Testing Enablement
  • Large-scale Team & Account Management
  • Client Engagement & Transformation Leadership
  • Financial & Operational Management

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Job Details

Company
HCLTech
Location
City of London, London, United Kingdom
Posted