Welsh Speaking Customer Service Advisor

We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.

`Role & Responsibilities:

Providing customer support via telephone, e-mail and other methods in Welsh and English.
Ensuring a high level of customer service to our candidates and clients
Resolving customer queries on a first call resolution basis.
Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
Following your assigned daily schedules and tasks.
Taking part in in motivational activities.
Using and implementing feedback given during monitoring and coaching sessions.
Ensuring data security and upholding GDPR regulations.
Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

The Person:

Who is passionate about delivering outstanding customer service.
Who has excellent verbal and written communication skills.
With high levels of accuracy and an attention to detail in the work that you do.
Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Essential Criteria:

Minimum 6 months’ experience in the customer service industry.
Excellent verbal and written communication skills in both Welsh and English a with professional telephone etiquette.

Desirable Criteria: (used in the event of high-volume applications):

Hours of Work:

40 hour per week
Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3)
Permanent contract

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