Clinical Systems Technician (EMIS)

Job summary

Support the digital backbone of health care by joining HCRG Care Group as a Clinical Systems Technician and help ensure the smooth operation of our vital clinical technologies.

At HCRG Care Group, were proud to be a trusted provider of NHS services across the country. As our organisation continues to grow, were investing in strengthening our digital capabilities to better support patients and clinicians alike. We are now seeking a detail-oriented and technically proficient Clinical Systems Technician to join our Clinical Systems team.

Working as part of a friendly and supportive team of seven, you'll play a key role in the support and day-to-day maintenance of our clinical systems estate, with a particular focus on EMIS Web and associated technologies.

This role is predominantly remote working which offers greater flexibility and improves work-life balance, something that we are passionate about as an organisation.

Main duties of the job

As the Clinical Systems Technician in EMIS, your main responsibilities will include:

• Daily use of our ITSM software and MS Teams to manage requests for support, updating requests with detailed investigation and resolution steps.

• Under the direction of the Clinical Systems Compliance Lead, input into development of a detailed Knowledge Base to assist end users in their use of technology.

• Undertake routine configuration changes to relevant clinical systems including letter template and diary changes.

• Attend and actively contribute to team meetings and service development initiatives.

• Assist end users in their use of relevant technologies, walking through how to complete tasks within the relevant systems, signposting them to training materials as necessary.

• Provide specialist input into record management issues, including undertaking record merges, and liaising with the National Back Office on record management issues as appropriate.

• Investigate errors and system issues methodically, liaising with suppliers as necessary to resolve and ensuring our Knowledge Base is updated with details of the issue and resolution.

• Assist with major incidents, updating end users, and escalating major issues identified to Clinical Systems Leadership, following established procedures.

A full list of role responsibilities can be found in the attached Job Description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2