Clinical Systems Technician
Job summary
HCRG Care Group is a wellestablished and highly regarded provider of NHS services, with significant growth achieved this year. As part of our continued development, we are seeking adetailoriented and technically proficient Clinical Systems Technicianto support and maintain our portfolio of clinical systems and supporting technologies.
This role sits within theTechnical Support Team, with a key focus on delivering subject matter expertise forTPP SystmOnefrom a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, recordmanagement activity, and workflowrelated issuesensuring consistent, highquality support across the organisation.
In addition to SystmOne responsibilities, you will also be trained to support ourHybrid Mail services. Following completion of training, you will become the organisationalSubject Matter Expertfor Hybrid Mail support, providing specialist advice, secondline support, and acting as a central point of contact for all Hybrid Mailrelated issues.
This is a customerfacing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken.
You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required.
Main duties of the job
What You'll do:
- Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions.
- Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
- Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
- Attend and actively contribute to team meetings and service improvement initiatives.
- Support end users by guiding them through tasks within the relevant systems and signposting available training materials.
- Provide specialist support for recordmanagement issues, including record merges and liaison with the National Back Office where required.
- Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
- Assist with major incidents, including enduser updates and escalation to Clinical Systems Leadership in line with established procedures.
- Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
- Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
You will feel valued as aClinical Systems Technician (SystmOne)within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £30,000 annual salary with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Person Specification
General Requirements
- Click Apply for this job above to view the Job Description on our career site
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Runcorn
Cheshire
WA7 4QX
Employer's website
https://www.hcrgcaregroup.com/