IT Service Desk Engineer

Job summary

Join ourIT Service Desk teamand help keep our organisation running smoothly! You'll provide remote technical and application support, working to resolve IT issues quickly and efficiently while delivering excellent customer service.

You will troubleshoot and resolve IT issues, escalate when needed, and update support tickets in line with SLAs. Additionally, you'll assist with IT projects, system rollouts, and business mobilisations, working closely with teams across the UK.

Thishybrid roleis primarily home-based, with1-2 days a week at our Runcorn Head Office(plus flexibility for training, projects, and business needs).You'll work with a range of IT systems, support nationwide teams, and gain hands-on experiencefull training provided!

Main duties of the job

As a First Line Service Desk & Application Support Engineeryou will be responsible for but not limited to:

• Provide 1st line IT support across HCRG Care Group, including desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network issues for Windows and Mac systems.
• Adapt to varied environments, supporting both new and legacy technologies.
• Ensure timely issue resolution, maintaining SLAs and high customer satisfaction.
• Support Microsoft products like Active Directory, Azure, and Office 365 (training provided).
• Assist with peripheral devices and promote IT security best practices.
• Work remotely with occasional visits to Runcorn head office.
• Update documentation and collaborate with IT teams across the business.

Please see job description for full list of responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2