Desktop Support Specialist

IT Support TechnicianQualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Location: London (on-site)

Full-time, Permanent

Salary, £28,000 - £33,000

About the Role

We are looking for a hands-on IT Support Technician to join our growing internal technology team. This is a great opportunity for someone who enjoys solving problems, setting up equipment, and making sure everything runs smoothly across a busy, fast-paced office environment.

You will play a key role in keeping our people connected, from supporting desk moves and installations to building new machines and resolving day-to-day IT issues through our ticketing system.

This is an ideal role for someone early in their IT career who wants to learn, grow, and build a strong technical foundation in a supportive and professional setting.

What You'll Do

• Provide first-line IT support across the business, managing requests through the internal ticketing system.
• Set up and configure laptops, PCs, and mobile devices for new and existing users.
• Support regular desk moves, hardware installations, and equipment upgrades.
• Diagnose and resolve hardware, software, and network issues.
• Ensure all IT assets are properly documented, labelled, and maintained.
• Assist with system updates, patching, and IT improvement projects as required.

What We're Looking For

• Some experience in IT support, helpdesk, or technical services (professional or academic).
• Good understanding of Windows operating systems and Office 365.
• Basic networking knowledge (DNS, DHCP, Wi-Fi setup, etc.).
• Excellent communication and problem-solving skills.
• Proactive, organised, and eager to learn.

What's on Offer

• Full training and support to help you develop your technical skills.
• Opportunities for progression within a collaborative IT team.
• Financial support for relevant studies and certifications.
• Salary review and pay rise after successful completion of 6-month probation.
• A friendly, dynamic working environment with plenty of hands-on experience.

If you are enthusiastic about technology and want to build your IT career in a professional, supportive environment, we would love to hear from you.