IT Senior Lead

IT Senior Lead - Ipswich

Salary: £40,000/ £48,000 + discretionary annual bonus | Full-time | Permanent | Office-based

HD Tech are partnering with a well-established, globally connected organisation seeking an IT Senior Lead to take ownership of their on-site IT environment. This is a hands-on, standalone role, responsible for day-to-day management of IT systems and infrastructure, as well as providing help desk support to users on-site and remotely.

You will work closely with a global IT function, using shared systems and resources, while being the key IT contact for the UK operation.

The Role

This position will suit someone who enjoys resolving a broad range of technical issues, from routine support queries through to more complex incidents and infrastructure-related work. You will manage the local IT environment, ensure systems remain reliable and secure, and represent the UK office within the wider global IT team.

Key Responsibilities

• Manage the daily operation of network infrastructure, servers, VOIP systems and mobile communications.
• Provide first-line and escalated IT support to on-site and remote users (including other time zones), ensuring prompt issue resolution.
• Maintain system reliability through routine checks, updates and proactive monitoring.
• Align IT infrastructure with current and future business goals and requirements.
• Manage the IT budget effectively, including procurement planning and vendor engagement.
• Develop and implement risk assessments, disaster recovery and backup strategies.
• Source, install and configure new or replacement hardware and software.
• Ensure all IT practices comply with relevant laws, codes and regulatory standards.
• Perform ongoing system testing, troubleshooting and optimisation.
• Lead the implementation of network, data and system security measures.
• Act as the UK IT representative within the global IT team.

Required Skills & Experience

• Proficient in Windows 10/11 and Office 365 installation, configuration and troubleshooting.
• Strong experience managing Windows Server 2016/2019, Exchange Online, Active Directory and Group Policy. Solid knowledge of VMware vSphere ESXi and vCenter.
• Experience configuring and maintaining firewalls, switches, WLANs, WANs, DHCP, DNS, TCP/IP and client SSL VPNs in SME environments.
• Daily management of centrally managed antivirus solutions and SaaS-based email security platforms.
• Excellent communication and customer service skills.
• Comfortable supporting both internal and remote users and working with minimal supervision.

Desirable Skills & Experience

• Familiarity with HPE SAN/NAS environments.
• Experience using Veeam Backup & Recovery for onsite and offsite strategies.
• Hands-on experience with VOIP systems, ideally Avaya IP Office on-premise platforms.

Benefits

• Enhanced sick pay
• Employee Assistance Programme
• Enhanced pension
• Free onsite parking
• Employee discount

Due to the location of the office, you will ideally need access to your own transport.

If you are an experienced IT professional looking for a senior role with real ownership of systems, infrastructure and user support, please send me your CV. I will be in touch with suitable candidates to discuss the opportunity in more detail