Customer Relationship Executive
Customer Account Executive – B2B
Mitcheldean | One day a week working from home
£28,000–£29,000 including bonus
Full-time, permanent | 37.5 hours per week
Do you enjoy getting to know your customers, sorting out problems and becoming someone they can rely on?
We’re looking for a Customer Account Executive to manage an existing portfolio of business customers. You’ll build relationships, help customers get the most from the company’s software and services, and keep their contract renewals on track.
You’ll join a friendly, supportive team of eight within a wider business of 32 people.
The role
You’ll be the regular point of contact for your accounts, staying in touch by phone and email to understand how things are going and where customers need support.
- Helping customers use the company’s software and reporting tools.
- Answering questions and working with colleagues to resolve issues.
- Managing contract renewals and addressing any concerns.
- Identifying additional products or services that would benefit your customers.
- Keeping customer records and follow-up actions up to date on the CRM.
- Sharing customer feedback to help improve the service.
There are targets around retaining customers, renewing contracts and growing accounts, so you’ll need to be comfortable having those conversations. But NO SALES CALLS, this is NOT a sales role.
About you
You’ll need at least two years’ experience in B2B customer service or account management, supporting business customers directly. Retail customer service experience alone won’t meet this requirement.
You’ll be confident speaking with customers on the phone, organised with your follow-ups and comfortable using a CRM. Experience working towards retention, renewal or cross-selling targets is also required.
Location and working arrangements
- This role is based in Mitcheldean, with one day a week working from home. You’ll need to live within a practical commuting distance and be able to attend the office for the rest of the working week.