IT Support Apprentice (HelpDesk Heroes)

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards
• Support the information systems needs for your business

• The role offers long term security and the opportunity to progress into a permanent position