Technical Support Apprentice (HelpDesk Heroes Ltd)
A friendly and dynamic technical support team is currently looking for a Technical Support Specialist, to join their growing international team in their London office with an option to work remotely few days a month (work from home).
Role
This professional and reliable IT solutions company with a personal touch offers services such as network and server management, disaster recovery, workstation support, IT security and webservices. As a Technical Support Specialist, you will be responsible for providing technical assistance to a range of clients across a range of products and services. You will liaise with clients, maintain relationships as an account manager and evaluate their issues to ensure you are able to meet their IT solution needs. This is an exciting opportunity for an outgoing, talented, technically minded person to join an enthusiastic and professional team of experts.
Duties and key responsibilities:
- Providing level 1 and 2 technical support and assistance across a range of products, including hardware and software support.
- Evaluating and escalating technical or customer related issues when necessary to level 3.
- Providing technical and support documentation to customers when necessary.
- Communicating with a variety of clients via all channels, with suppliers on behalf of clients and with team members to provide the best solution to our clients.
- Work beyond the usual hours when the situation and the project require.
Training
To be assessed based on success within the role.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday, 9am - 5.30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 5th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Time management
- Multitasking skills
- Managing clients
- Able to perform under pressure
- Confidence
- Interpersonal skills
- Team player
- Patience is essential
Qualifications
- GCSE's including English Language and Maths GCSE, grade (9-4 or equivalent) (Essential)
About the Employer
HELPDESK HEROES LTD
HelpDesk Heroes UK, a team of experienced technical and security specialists delivering business IT services. We provide 24/7 proactive and reliable IT support services. Taking care of your business computers and IT infrastructure. This includes servers, storage, backup & disaster recovery as well as IT security and web services. YOUR IT SERVICES ALL IN ONE PLACE. Choose from our range of business IT services and packages from complete managed IT solutions to flexible remote support. We support clients with businesses of all sizes, in London, around the UK and globally. So whether you are a micro-business with under 10 staff members or a medium-sized business with multiple offices – we can help.
- Company
- HELPDESK HEROES LTD
- Location
- 1 Long Lane, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
- Posted
- Company
- HELPDESK HEROES LTD
- Location
- 1 Long Lane, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
- Posted