IT Support Services Apprentice
Role
The selected individual will be responsible for but not limited to the following obligations:
- Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
- Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
- Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
- Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
- Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
- Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
- Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
- Provide administrative duties as required by the department.
Training
Information Communications Technician Level 3 Apprenticeship Standard qualification:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
- The opportunity to progress within the company.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday, shifts to be confirmed.
- Expected Duration
- 22 Months
- Positions Available
- 1
- Closing Date
- Monday, 17th June 2024
- Start Date
- Monday, 24th June 2024
Desired Skills
- IT skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Presentation skills
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths GCSE or equivalent, grade 4 (Essential)
- English Language GCSE or equivalent, grade 4 (Essential)
About the Employer
- Company
- HEXCEL COMPOSITES LTD
- Location
- Hexcel Composites Ltd, Ickleton Road, Duxford, Cambridge, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,308.00
- Posted
- Company
- HEXCEL COMPOSITES LTD
- Location
- Hexcel Composites Ltd, Ickleton Road, Duxford, Cambridge, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,308.00
- Posted