IT Support Services Apprentice
Hexcel is currently seeking an IT Support Services Apprentice for our Duxford, UK location. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centres around the globe. Become a part of the “strength within.”
Role
The selected individual will be responsible for but not limited to the following obligations:
- Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
- Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
- Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
- Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
- Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
- Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
- Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
- Provide administrative duties as required by the department.
Entry requirements:
- Exceptional customer service skills.
- Solid IT troubleshooting skills.
- Ability to work well in a team environment across multiple countries/regions.
- Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
- Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
- Experience in Microsoft applications (Excel, Word, PowerPoint)
- Conducting research via internet.
- Ability to prioritize tasks and efficiently manage time.
- Ability to exercise good judgment and effectiveness in working with a high performing team.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to respond effectively to inquiries or complaints.
- Candidates must be eligible to work in the country where the position is based.
Training
Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
The opportunity to progress within the company.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday, 9am to 5pm
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Sunday, 29th March 2026
- Start Date
- Monday, 30th March 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Initiative
- Non judgemental
- Patience