Digital & AI Support Apprentice
Role
- Respond to helpdesk queries using ticketing systems.
- Diagnose and resolve digital issues for internal and external stakeholders
- Maintain professional communication and represent the organisation's digital brand
- Support team productivity by promoting effective use of Microsoft 365 and Copilot
- Help users manage and collaborate on digital files, data, and templates
- Provide guidance on using digital tools across business functions.
- Assist in the support, integration and documentation of SaaS and applications
- Contribute to sustainability and transformation initiatives using digital tools
- Help ensure secure data storage, backup, and compliance with handling procedures
- Support risk mitigation related to data loss and assist with system optimisation
- Use data to help inform decisions and improve business performance
- Deliver basic training and digital tool coaching to colleagues and stakeholders
- Promote continuous learning and support digital upskilling across departments
- Advocate for AI literacy by helping teams adopt and use generative AI tools
- Stay informed on emerging technologies and contribute to innovation initiatives
Training
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
- Accelerate AI adoption
- Streamline productivity
- Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
- Microsoft 365
- Microsoft Copilot
- SaaS (Software as a Service) applications
An opportunity to be offered a full-time, permanent role in the company with an enhanced salary and benefits package on successful completion of the apprenticeship.
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 8:30am - 5pm (flexible).
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Thursday, 31st July 2025
- Start Date
- Thursday, 7th August 2025
Desired Skills
- Communication skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above). (Essential)
About the Employer
- Company
- HIPPO VEHICLE SOLUTIONS LIMITED
- Location
- Trident Park Trident Way, Blackburn, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- HIPPO VEHICLE SOLUTIONS LIMITED
- Location
- Trident Park Trident Way, Blackburn, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted