Digital applications specialist (Information Management) Apprentice

To provide end user support for key applications including HRP’s M365 SharePoint environment and digital asset management system  

To provide flexible levels of support to the Information Management team across all information management activities  

Whilst studying towards your apprenticeship you will also be:  

System support  

Provide technical support to end users in an efficient manner, escalating with relevant staff when necessary and maintaining communication with end users  
Provide one-to-one coaching for users of specific applications including our Digital Asset Management system; M365 SharePoint including document libraries, communication pages and other related applications  
Build and maintain SharePoint sites to HRP’s standardised templates and requirements  
Document actions to ensure clear audit trails and progression of issues  
Develop documentation and training materials for various audiences  
Manage user account administration and permissions  
Engage with HRP teams and stakeholders to help HRP maximise the use of M365 to meet business needs and increase productivity  
Support and coach users in the use of standard office applications in Microsoft 365 applications and its records management related features  
Undertake data analysis to evidence use  
Provide end user training and support  
 

 Administration  

Team administration support using a variety of tools  
Manage intranet pages under the Information Management team’s remit (departmental pages, Technical Hub, People Hub)  
Provide regular articles promoting Information Management and technical education for the HRP intranet  
Attend bi-monthly Information Management team meetings  
Other duties as assigned  

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Initiative
• Patience