Digital applications specialist (Information Management) Apprentice
Role
To provide end user support for key applications including HRP’s M365 SharePoint environment and digital asset management system
To provide flexible levels of support to the Information Management team across all information management activities
Whilst studying towards your apprenticeship you will also be:
System support
Provide technical support to end users in an efficient manner, escalating with relevant staff when necessary and maintaining communication with end users
Provide one-to-one coaching for users of specific applications including our Digital Asset Management system; M365 SharePoint including document libraries, communication pages and other related applications
Build and maintain SharePoint sites to HRP’s standardised templates and requirements
Document actions to ensure clear audit trails and progression of issues
Develop documentation and training materials for various audiences
Manage user account administration and permissions
Engage with HRP teams and stakeholders to help HRP maximise the use of M365 to meet business needs and increase productivity
Support and coach users in the use of standard office applications in Microsoft 365 applications and its records management related features
Undertake data analysis to evidence use
Provide end user training and support
Administration
Team administration support using a variety of tools
Manage intranet pages under the Information Management team’s remit (departmental pages, Technical Hub, People Hub)
Provide regular articles promoting Information Management and technical education for the HRP intranet
Attend bi-monthly Information Management team meetings
Other duties as assigned
Training
Level 3 Digital support technician apprenticeship, including Functional Skills in English and maths if required.
Could move into a role in Information Management
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- 36 hours per week (2 year fixed term contract)
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Wednesday, 14th May 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Patience
About the Employer
- Company
- HISTORIC ROYAL PALACES
- Location
- Historic Royal Palaces, Hampton Court Palace, East Molesey, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,587.20 a year
- Posted
- Company
- HISTORIC ROYAL PALACES
- Location
- Historic Royal Palaces, Hampton Court Palace, East Molesey, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,587.20 a year
- Posted