ICT Level 3 Apprenticeship

Actively supporting the strategy to deliver on the vision and objectives of the Digital Service Desk & Service Delivery model, IT Strategy, and business vision.

Technical:

• To be part of a BAU Rota, which will see you deliver a high volume of end-user equipment.
• Provide 1st line technical support to internal colleagues on a wide range of technologies.
• Deploy, support, and maintain end-user computing applications and services.
• Build and deploy workstations and mobile devices.
• Update asset registers for hardware and software.

Process:

• Actively supporting the strategy to deliver on the vision and objectives of the Digital Service Desk & Service Delivery model, IT Strategy, and business vision.
• Create and update IT support, process, and procedure documentation.

People:

• Communicate with stakeholders using appropriate language.
• Work closely with 3rd party suppliers and contractors to ensure functionality of IT Systems.
• Effectively prioritise jobs and ensure timely resolution through self-time management.
• Deliver IT Service Support to members and drive customer satisfaction standards through a service Delivery model.

General Responsibilities:

• The company is committed to achieving a high standard of health and safety in all its activities, and the postholder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
• Take responsibility for managing own performance and participating in any identified training or development opportunities.
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
• Comply with Company Codes of Conduct, policies and procedures at all times.

Your duties are those that can be reasonably associated with your job title, along with any additional or different responsibilities the company may require from time to time. It is a condition of your employment that you undertake to perform duties beyond those specifically listed in this document and, where necessary, transfer to any other role consistent with your classification and capability, as reasonably required to meet operational needs. The outlined duties may therefore vary without materially changing the character or level of responsibility.

• IT skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Time management
• Multi-tasking skills
• Ability to prioritise
• Self-motivated

• English GCSE, grade Grade C/4 (Essential)
• Maths GCSE, grade Grade C/4 (Essential)
• Computer related subject GCSE, grade Grade C/4 (Desired)