Customer Service Apprentice - Digital Solutions

The successful candidate will complete the Level 2 Customer Service Practitioner Apprenticeship while working alongside experienced colleagues to support customers, understand their needs and deliver a high-quality service experience.

• Communicate with customers, colleagues and external stakeholders using appropriate methods including telephone, email, online platforms, video calls and face-to-face communication.
• Provide professional and friendly support to customers, understanding their needs and helping to identify suitable solutions.
• Respond to customer enquiries accurately and within agreed timescales.
• Build positive relationships with customers by listening carefully, asking appropriate questions and managing expectations.
• Provide information, guidance and support regarding Hivebyte Technology’s products and services.
• Record customer interactions, enquiries, requests and outcomes accurately using CRM systems and other digital platforms.
• Maintain accurate customer records while following GDPR, confidentiality and information security requirements.
• Support customer onboarding activities and provide assistance throughout the customer journey.
• Assist with resolving customer issues by investigating problems, identifying solutions and escalating matters when required.
• Work with internal teams to ensure customer queries are handled effectively and efficiently.
• Follow company procedures, service standards and communication guidelines.
• Gather customer feedback and share insights that can help improve products, services and customer experience.
• Support customer satisfaction activities and contribute to continuous improvement.
• Maintain up-to-date knowledge of Hivebyte Technology’s services and developments within the technology sector.
• Manage workload effectively, prioritising customer requests and meeting agreed deadlines.

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Patience

• English GCSE, grade 3/D (Essential)
• Maths GCSE, grade 3/D (Essential)