Business Administrator L3 Apprentice

Home-Start Sutton is seeking an enthusiastic Apprentice to provide vital administration, digital, and marketing communication support to our team. This role is perfect for an individual starting a career in business administration, non-profit management, or digital marketing. You will help keep our operations smooth and our community engaged.

Role

Key Responsibilities

Digital and Social Media Support

Schedule social media posts across Facebook, Instagram, and LinkedIn
Design engaging graphics and flyers for local fundraising events using Canva
Draft monthly newsletters to update volunteers, donors, and community partners
Support the maintenance of the charity website by updating events, news blogs, and resource links
Grow our WhatsApp Channel to keep families connected with local drop-in sessions

Business and Office Administration (including CRM Support)

Enter accurate referral data into Charitylog CRM (our case management system) for new families and children
Track volunteer activity logs within the CRM, matching volunteers to local support opportunities
Run weekly CRM data quality checks to fix missing information, phone numbers, or addresses
Generate basic impact reports from Charitylog to assist managers with funding applications
Support in monitoring the central email inboxes and when necessary, answer routine inquiries from the public
Prepare resources and meeting rooms for volunteer training and charity trustee sessions
Order and monitor office supplies, including marketing flyers and event banners

Events and Project Assistance

Promote local fundraising initiatives, such as Quiz Nights and community fairs
Support family drop-in logistics for local groups
Collect and archive family stories, testimonials, and photos for impact reporting

Supporting the work of the charity

Support the implementation and review of all Home-Start policies and procedures
Comply with the charity’s administration, monitoring, and financial systems
Contribute to and support the development of the Home-Start network locally, regionally, and nationally
Implement the policies of Home-Start Sutton including equality and diversity, safeguarding, health, and safety.
Seek opportunities to promote the service across Sutton and online

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above. Home-Start Sutton is committed to safer recruitment practice as an important part of safeguarding and protecting children

Training

You will attend Kingston College for your off the job training. The course is delievered Apprentices will develop a firm grounding within organisational operations, functional processes, and the wider working environment. You will also gain skills including record and document production, decision making, planning, organisation, and project management, advancing your administration potential and preparing you for progression.

Units of study Apprentices will be required to successfully complete the following units:

Principles of Business Administration
Personal and Professional Development
Managing Performance
Your Organisation
Communication in a Business Environment
Project Management
ICT for Business
Providing Services in an Administrative Environment

On completion of this qualification learners may progress to higher level business administration qualifications or on to ILM or CMI leadership and management qualifications. Career opportunities This qualification aims to develop a highly transferable set of knowledge, understanding and skills across a range of administrative practices and tasks, which can be applied to all industries.

Apprenticeship Standard: Business administrator (level 3)
Training Provider: SOUTH THAMES COLLEGES GROUP
Working Week: Monday - Friday, 8.30am - 4.30pm.
Expected Duration: 1 Year 3 Months
Positions Available: 1
Closing Date: Friday, 30th October 2026
Start Date: Thursday, 12th November 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Analytical skills
Creative
Team working
Initiative
Non judgemental

Qualifications

maths GCSE, grade 4 (Essential)
English GCSE, grade 4 (Essential)

About the Employer

HOME-START SUTTON

Home-Start Sutton is an independent local charity that supports families with at least one child under the age of five living in the London Borough of Sutton. We believe that children need a happy, secure childhood and that parents play the key role in giving them the best start in life. Raising young children can be challenging, isolating, and overwhelming. Home-Start Sutton steps in to help families facing difficulties such as mental health issues, isolation, domestic abuse, financial hardship, or disability. We recruit and train local volunteers to provide compassionate, non-judgmental, and confidential support. By visiting families in their own homes, welcoming them to our peer-support groups, or delivering structured parenting courses, we help parents build confidence, increase resilience, and strengthen their relationships with their children. Home-Start Sutton has been supporting families for nearly 42 years. By choosing to apply for this role, you are choosing to become an essential building block for early childhood support making a lasting difference that extends far beyond the time we spend with families.

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