IT Helpdesk Technician Apprentice (L3) – The Honourable Society of the Inner Temple – London EC4Y

To work and learn, as an integral member of a small team, in order to deliver a high standard of IT support across all areas of the Inn. 

To gain the Information Communications Technician (Level 3) qualification.

• Provide first line IT support using the help desk portal, and resolving by email, telephone, Teams, and in person.
• Assisting with first line support for all aspects of the Inn’s IT network, including day to day troubleshooting of hardware and software problems throughout the Inn using helpdesk software, and/or responding to support requests via email and telephone in a timely manner. 
• The Inner Temple currently uses Microsoft Windows on PCs, laptops, and Servers.
• The Apprentice will be involved in the support of a wide range of software and hardware, including PCs, laptops, wall-mounted touch screens, printers & copiers, till systems, wireless access points, cloud-hosted systems, IP telephony, and various departmental systems. 
• Leading on the testing and application of Windows updates (and other software updates, when required) on PCs and laptops on a regular basis. 
• Keeping up to date with developments in IT, via websites, social media, training. 
• Attending all relevant meetings. 
• Assisting with any office or desk moves, involving the physical relocation of equipment and hardware. 
• Helping to maintain audits of the Inn’s IT hardware, software and licenses. 
• Writing or amending instructions and guides for users. 
• Providing inductions and training for staff where relevant 
• Assisting with any escalated network and server issues and project work.  
• To complete Apprenticeship course 
• Opportunities to attend IT training. 
• Participating in planning discussions with the IT Department. 
• Representing the Inn in all interactions with all stakeholders, both internal and external, in a friendly and professional manner. This includes the Inn’s work on Equality, Diversity and Inclusion. 
• To carry out any other duties as directed 
• To be responsible for your own health and safety and that of your colleagues, enacting Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazards immediately you become aware of it. 
• To uphold the requirements of the General Data Protection Regulations and Data Protection Act 2018. 
• To maintain required levels of confidentiality regarding information that you come to possess in the course of your work which is commercially or personally sensitive. 
• To be inclusive and equitable in your treatment of any parties you engage with through your duties, upholding our policies and procedures and ensuring that we act as an equal opportunities employer and in accordance with the Equality Act (2010). 
• Close working relationships with all members of the Team. 
• Good working relationships with all other departments of the Inner Temple.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)