Business Administration and IT Support Apprentice
Hoshizaki are seeking to recruit an enthusiastic Business Administration and IT Support Apprentice to join their team. Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments.
Role
Job Role:
- Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
- Installing desktop PCs and mobile devices via Intune
- Deploying software and configuration
- Creating procedures and supporting end users to maximise their use of IT solutions
- Responding to all incidents and requests on the helpdesk
- Administration of the IT Service Management helpdesk
- Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more.
- Checking backup jobs from previous day
- Environment checks - physical checks of IT infrastructure, meeting rooms, visitor system
- Anti-Virus checks - ensuring all endpoints are installed/up to date/license recovery
- Installation of PC/Laptops to end users by Microsoft Intune
- Installation and support of various printer types including multi-function printers, Laser, Label etc
- Installation and support of mobile devices including smart phones and tablets
- Purchasing various IT equipment
- Creating/updating work instructions for IT and guides for end users
Training
You will gain a Level 3 Business Administration qualification after successful completion of the 18 month training schedule.
You will be required to attend In-Comm Training Unit 5A Telford 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ in a block release 2 days a week for 5 weeks.
You will also receive monthly assessor visits at the company.
There will be a full-time position available upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
- Working Week
- Monday- Friday Start Time: 07:50 Finish Time: 16:50
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 26th May 2025
- Start Date
- Monday, 2nd June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Interest in IT
Qualifications
- Maths and English GCSE or equivalent, grade A*-C/9-5 (Essential)
About the Employer
HOSHIZAKI EUROPE LTD FAO MR T IRI
Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment, including ice machines and dispensers, refrigerators and freezers, sushi cases and water electrolysers for different users across a wide span of industry sectors.
- Company
- HOSHIZAKI EUROPE LTD FAO MR T IRI
- Location
- TELFORD 70, STAFFORD PARK 7, TELFORD, SHROPSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted
- Company
- HOSHIZAKI EUROPE LTD FAO MR T IRI
- Location
- TELFORD 70, STAFFORD PARK 7, TELFORD, SHROPSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted