Help Desk Coordinator

Job Description

Service Coordinator Slough £34,000We are currently recruiting for a Help Desk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual.

This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation.

Package & BenefitsSalary £34,000 per annumFull-time, permanent positionOffice-based role in SloughMonday to Friday working patternOpportunity to develop coordination and planning skillsJoin a well-established and supportive engineering businessRole & ResponsibilitiesScheduling planned preventative maintenance (PPM) visitsCoordinating reactive call-outs, revisits, and emergency worksPlanning and scheduling remedial works following PPMs and reactive visitsActing as the first point of contact for customers, handling incoming calls and enquiriesLiaising with engineers to maximise utilisation and operational efficiencyBooking all engineer visits in line with company proceduresMonitoring customer KPIs and proactively communicating delays or challengesCoordinating works across teams and regions, including national and key accountsManaging and scheduling subcontractors, ensuring compliance with company standardsRaising subcontractor orders in line with internal processesEnsuring engineering data and reports from handheld devices are accurate and professionalTracking job completion and the return of worksheets and reportsSupporting internal departments, including accounts, with accurate job informationMaintaining and updating the service management databaseSkills & Experience RequiredPrevious experience in a Service Coordinator, Service Administrator, or Scheduling roleStrong organisational and planning skillsExperience coordinating engineers or field-based teamsExcellent communication and customer service skillsAbility to work in a fast-paced, reactive environmentStrong attention to detail and administrative accuracyGood IT skills and confidence working with service management systemsCommercial awareness and a proactive approachApplyIf you are a Help Desk Coordinator looking for a stable, long-term role within a reputable engineering business in Slough, please submit your CV to be considered.

KeywordsService Coordinator, Service Administrator, Engineering Coordinator, Maintenance Coordinator, PPM Scheduler, Reactive Works Coordinator, Engineering Scheduling, Field Engineer Coordinator, Service Desk Coordinator, Facilities Coordinator, Slough Service Coordinator