Customer Success Executive (Hybrid)

This role will be office-based 2 days a week.

Basic salary: £28,000pa - £32,000pa

You will need previous customer services experience, within the Agricultural sector would be a huge advantage.

My client is proud to deliver innovative solutions tailored to agricultural needs, driving efficiency and productivity for its users.

As part of their growth and international expansion, they're looking for a Customer Success & On-Boarding Executive to deliver exceptional service to support their members.

• You'll be providing both outbound and inbound assistance during the critical early phase, ensuring members quickly see value and achieve success.
• Deliver customer training sessions (online and occasionally in person), helping farmers adopt new features and modules.
• Ensure each member interaction drives app usage and satisfaction, contributing to retention, renewals.
• Work towards monthly, quarterly and annual KPIs across customer satisfaction, onboarding milestones and member engagement.
• Assist with the preparation and delivery of agri shows and events in the UK, helping to educate current and future members.
• Contribute to customer-facing resources, such as knowledge base articles, onboarding guides and webinar content.

Requirements:

• You will be a solid communicator, who is passionate with Experienced in a customer-facing support, with either an agricultural background or an SaaS or technology environment. Both would be perfect!