IT Support Specialist - 2nd line

My client is the largest, Independent company in their sector, within the UK. They are really proud of the fact that they promote a unique culture. They're constantly evolving and due to winning a big contract they are continuously growing. They really know how to create a sense of purpose amongst their teams.

This is a temporary contract that could lead to something more long-term or a permanent position. Please check the location prior to applying - Irlam/M44 postcode

You will work a 4 week shift pattern with one week including 3 x 12 hr days Fri-Sun with four days off the following week. A mix of early shifts 08:00-16:30/17:00 and late shifts 11:30-20:00. WORKING FROM HOME 2 DAYS EACH WEEK.

This role comes with 7.5% shift allowance.

• You will troubleshoot and solve problems for our customers, whilst building a rapport with customers.
• Resolving technical issues, dealing with incoming calls from customers, working with them to efficiently diagnose faults or problems on the network, achieving timely incident resolution.
• You will also be monitoring the network management system to prevent future incidents occurring, alongside the other Service Desk and NOC teams.
• You will need to have solid technical support experience with knowledge of WAN technologies. You will also need experience of dealing with Internet Services – DSL, Ethernet, Firewalls, GPON, routing protocols.