2nd Line Field service IT Engineer
2nd Line Field service IT Engineer- Frome 28k- 34k Full-time (Office & Site)
Are you a technical person, 1st line engineer but capabilities for 2nd , or 2nd line engineer and love helping customers? You don't have to have MSP experience just good technical skill and good communication skills, then this could be the role for you
Join an award-winning MSP as a hands-on, client-facing 2nd Line Field service IT Engineer
You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director.
The role is office + client site-based, with occasional WFH (manager discretion).
Driving licence required and regular travel across the South West.
Ideally you will be based within 30 mins from Frome
Key responsibilities
- Build trusted relationships with clients on-site and from the office
- Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site)
- Deliver remedial fixes and manage follow-up actions after audits
- Onboard new sites and align them to agreed MSP standards
- Keep documentation accurate and current (networks, systems, applications, infrastructure)
- Provide a great support experience for users at all levels of IT confidence
- Support Cyber Essentials assessments and renewals/recertifications
Skills & experience
Essential
- Full UK driving licence
- 3+ years' IT experience (MSP experience highly desirable not essential )
- Broad knowledge of desktop support, network infrastructure, and Microsoft 365
Desirable (training available)
- Windows Server & Desktop
- Microsoft 365 and Azure administration
- Troubleshooting: Windows, macOS, iOS, Android
- Cyber Essentials framework experience
Benefits
- Salary 28k- 34k dependant on experience
- Up to 28 days holiday + bank holidays
- Pension, healthcare, private medical & dental insurance
- Sick pay, gym membership, cycle to work scheme
- Free parking, free workwear, casual dress
- Company events, employee discounts, discounted/free food
- Ongoing training and career development