Business / Data Analyst

Job Specification: Business / Data Analyst

About Our Client

Our client has been a leader in their field. BAsed in Bridgwtaer they are looking for a Business / Data Analyst

The Role

As a Business Analyst, you will provide data-driven insights into client profitability and operational efficiency. Your work will enable our client to optimise pricing, engineer utilisation, and service delivery across a geographically distributed client base. This role will entail a small team to manage so we are looking for someone with some experience with managing at least 1 person ideally

Key Responsibilities

Client Profitability Analysis

• Develop and maintain models to assess the profitability of individual clients.
• Factor in variables such as travel time, service time, engineer productivity, site accessibility, and upsell potential.
• Ensure the billing team accurately and promptly invoices for jobs.

Operational Efficiency

• Analyse engineer schedules, job completion data, and PDA-collected field data to identify inefficiencies.
• Recommend improvements in route planning, labour allocation, and service density.

Pricing Strategy Support

• Provide insights and data to support pricing decisions based on cost-to-serve analysis.
• Help identify under performing contracts and suggest renegotiation ideas, strategies to drive efficiency, or exit strategies.

Data Integration and Reporting

• Work with data from multiple sources (PDA systems, CRM, finance, ERP, scheduling tools).
• Build dashboards and reports to communicate insights to stakeholders.

Stakeholder Collaboration

• Liaise with operations, finance, and sales teams to align analysis with business goals.
• Present findings and recommendations clearly to both technical and non-technical audiences.

Key Competencies

• Analytical thinking and problem-solving.
• Business process knowledge.
• Strong business acumen.
• Excellent communication skills.
• Self-motivated to keep on top of own learning and development to support the team and customers.
• Attention to detail.
• Adaptability and flexibility.
• Ability to work well in a team and independently, proactively identifying areas for improvement.

Experience and Qualifications

• Proven experience as a Business Analyst, preferably in a field service, logistics, or engineering environment.
• Strong analytical and problem-solving skills with a commercial mindset.
• Proficiency in data analysis tools (e.g., Excel, Power BI, SQL, or similar).
• Experience working with mobile workforce data or job tracking systems.
• Understanding of cost modelling, pricing strategy, and service delivery metrics.
• Commercially aware and numerically fluent.
• Excellent communication and stakeholder engagement skills.

Desirable

• Experience in SME or fast-paced operational environments, with a proactive approach to identifying areas for improvement.
• Familiarity with field service management software or PDA-based job tracking.
• Knowledge of fire safety or compliance-driven industries.

Benefits and Hours

• £40-45k
• Mon to Fri 8.30 am to 5
• • 25 days annual leave plus 8 public holidays
  • Christmas and New Year Shutdown
  • On-site parking
  • Wellbeing 360 - our new platform that offers range of health and wellbeing benefits, such as on demand GP service, discounts for hundreds of online and high street retailers, wellness platform for you and immediate family 24/7, mental health support and many many more
  • Cycle to work scheme
  • Company Pension (4% employer, 5% employee)
  • Free tea/coffee facilities