Client Services Associate
Job Title: Client Services Associate
Location: Eastbourne
Salary: 25,500 - 30,000k
Job type: Permanent
Working Pattern: 38 hours per week - Monday to Friday 09:00-17:30 & 1 in 3 weekends (08:30-19:00)
Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.
The successful candidate will be:
Technically minded with strong IT skills
Able to quickly learn and adapt to new or evolving systems
A positive, proactive individual with a can-do attitude
Experienced in customer service (ideally within a SaaS or technology-led environment)
Position Summary:
As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance.
Key Responsibilities:
Respond efficiently to client enquiries via phone, email, and in-person interactions
Train and support clients in using company systems and platforms
Translate complex technical solutions into clear, user-friendly guidance
Maintain and update client records using Microsoft Office and internal systems
Provide administrative support including scheduling, data entry, and reporting
Collaborate with other departments to resolve client issues promptly and effectively
Continuously identify opportunities to improve the client experience
Role Requirements:
Previous experience in a customer service role is essential
Experience within a SaaS or technology-led environment is highly desirable
Strong IT skills with the ability to quickly learn new systems
Excellent communication skills with the ability to explain technical concepts clearly
Strong organisational and multitasking abilities
High attention to detail with strong problem-solving skills
Ability to work independently and as part of a team in a fast-paced environment
Benefits:
Competitive salary with progression opportunities
28 days holiday (Plus an additional 5 can be bought)
Convenient town centre office with excellent access to train links
Active and inclusive social committee
On-site games room stocked with complimentary snacks and drinks
Relaxed, casual dress code
Supportive and welcoming team environment
Bright, modern, and open-plan workspaces
Time off in lieu (TOIL) is provided for weekend work - employees typically work either Saturday or Sunday (08:30-19:00) and receive 1.5 days TOIL
If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.